Support
Downloadable Users Guides and Documentation
Getting Started Guide (PDF) | Guide to Voting (PDF)
Questions About the Closing of the Company
Why aren't you accepting new accounts?
How do I get a refund for unused message credits?
Pre-Purchase Questions
Is there a way to always reply with a particular message in response to someone sending a keyword?
Does this service work outside the US?
Can't I do the same thing using Twitter?
Can I call you to talk about this service?
Creating and Using Groups
Once I create a group, how do I sign people up to join it?
How do I send messages to my group?
Are message credits shared between all my groups or does each group has its own message credits?
How do I know how many message credits I need in order to send a message?
What if I don't have enough message credits?
My message is under 140 characters, but when I try to send it, the site says it's too long.
Do message credits expire or do they roll over from month to month?
Can I change the name of my group(s)?
Can I change the purpose of my group?
What keywords or commands do you recognize?
Conducting Polls and Voting
How do I conduct a poll or vote?
How do I limit people to voting only once in my poll?
Can I project the voting results so people can see the results live as the votes are coming in?
How much does it cost to conduct a poll?
Joining and Leaving Groups
My church signed up for your service. How do I join their group?
How do I stop receiving messages from a group?
I think I joined the wrong group. How can I find out more about this group?
I am receiving offensive messages. How do I get them to stop?
I am receiving too many messages and it costs me too much.
Is there a directory of groups I can join?
What does it cost to join a group?
If your question isn't answered here, contact us at support@ChurchTextingManager.com.